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CRM Gamification Manager

Job Description

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

Develop and maintain user loyalty programs;


Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards;


Manage CRM bonus campaigns and user communications;


Monitor campaign performance daily and continuously improve results;


Analyze user behavior and key product metrics to identify insights and opportunities;


Segment audiences and build engagement flows across the user journey;


Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams.


Experience you’ll need to bring:

2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry;


Hands-on experience with CRM platforms (Smartico or similar is a must);


Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products;


Experience with user segmentation and basic HTML knowledge;


Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses);


Experience collaborating with cross-functional teams;


Upper-Intermediate English or higher (Spanish is a plus).


It’s a perfect match if you have those personal features:

Friendly, professional, and result-oriented mindset;


Curious, thoughtful, and attentive to details, especially when it comes to user experience;


Fast, transparent, and effective communication skills;


Comfortable working with numbers and metrics, or motivated to develop in this area;


Proactive, responsible, and eager to test new ideas and continuously improve.


Our clients offer competitive benefits to support your professional and personal growth, including:

Health & Wellness Focus;


Global Medical Coverage;


Growth Opportunities;


Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);


Performance-Driven Rewards;


Dynamic Work Environment.

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